Do you also ship internationally?
We ship across Europe and beyond, from our workshop to your door. Delivery times vary by destination, and you'll always see the shipping cost before completing your purchase.
How much does shipping cost?
Shipping is always free on all our orders, with no minimum order amount. At checkout you can also choose to add optional shipping insurance for extra protection.
When will I receive my order?
Your ISARAA order typically arrives within 8-13 business days of purchase confirmation: 1-3 days for preparation and 7-10 days for delivery. We'll email you the tracking number as soon as your package ships.
How can I track my order?
As soon as your order leaves our hands, you'll receive an email with tracking details, so you'll always know when to expect it.
Can I return an item?
If an item isn't quite right for you, you can return or exchange it within 30 days of delivery, as long as it's unworn and the original tags and packaging are intact. Items discounted 40% or more are considered final sale and can't be returned.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), as well as Apple Pay, Google Pay, and Shop Pay, with a secure checkout every time.
Are there any hidden costs?
No, there are no hidden costs: the prices shown already include VAT and shipping is always free. The only optional cost is shipping insurance, which you can choose to add at checkout.
How are ISARAA pieces made?
Every piece is chosen for its quality and craftsmanship, made by partners we trust, so it lasts well beyond a single season.
How can I contact ISARAA?
You can reach us anytime through our Contact page, or by emailing service@isaraafashion.com directly. We'll get back to you as soon as possible.
Still have questions? Contact us.